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Have you ever had such a bad experience with a company, product or service and wanted to tell everyone about it just to make yourself feel better? This is what InBadCompany is all about. Send us your complaints and we'll let the world know about the problem you had. The world is listening.
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No support for XBOX 360
2008-02-27 14:48:43
| "I only want what I paid too much for." |
I recently purchased an Xbox 360 console. It is well documented that this console often has problems. I understood that Xbox/Microsoft was doing what they could to fix these problems. Alas, my console died last night. I was attempting to discover the problem by following each suggestion on the troubleshoot section of their website. Nothing worked. I contacted tech support at 1.800.4MY.XBOX. I was greeted by an operator from an answering service outsourced to India. This is nothing new in tech support. I very clearly stated my problems and the steps that I had taken to correct the issue. Its now been 25 minutes on the phone and she begins to ask questions to help me troubleshoot. Each question she asks is directly from the website ...
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Is Staples Extended Warranty Worth it?
2008-02-22 16:55:27
| "it really isnt worth buying an extended warranty at Staples and that, with a couple of notable exceptions, the service is absolutely atrocious" |
Hello all! I made the BIIIGG mistake of purchasing an extended warranty, from Staples, for my HP laptop. Well, over 2 MONTHS ago (Dec.17 2007) I took it in to have the DVD burner fixed. Well, they determined that it was covered under the terms of the warranty an off it went! So I waited.. and waited... and waited.. and, finally, on Jan. 7/08 I received a call informing me that theyd received the wrong part and it would be another 5 days till Id get my (repaired) unit back. Nothing doing; after repeatedly calling the warranty centre (and being told many a spurious story), I was told that the part was there (02/07/08) and would be instaled then shipped back. A week goes by and (getting antsy now), I call again to find out whats happ ...
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Circuit City Return Policy
2008-02-02 16:17:31
| "I do not normally look at the back of my receipts, frankly, and neither does anyone else I know." |
On December 18th, 2007, my husband purchased a very good Canon digital camera for our son for Christmas. Unfortunately, our son was less than thrilled, as he is not into photography at all. He did not want to hurt his dads feelings, however, so he did not say so. I encouraged him to return the camera and pick out something else instead. He finally decided in mid-January that what he would really like is some audio equipment for his car.
Imagine my shock when I called the Whitehall, PA store on January 18th and found out that digital cameras and computers cannot be return after 14 days (or January 8th for Christmas gifts). I truly thought the store manager was joking. He said the policy is stated on the back of the receipt, and sure ...
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Problems with Sprint Family Plan Billing
2007-11-29 10:18:12
| "I now have only one month of hell to go through." |
I singed up of a family plan with Sprint. Almost two years ago. I now have only one month of hell to go through. Since I got the phone, I have had to call every Month since I got the phones (2) for my sister and I. I had to call to get texting taken off and then to get www taken off. Then there are charge again for service we dont have.
Heres the kicker though, My sister dropped her phone on the beach. I got stuck in something called car mode. After calling about the phone for many months I said Its broke just remove it from the plan. OF COURSE I STILL PAY FOR A FAMILY PLAN. Now I have a charge of $75.00 FOR A BROKEN PHONE THAT SUPPOSE TO BE OFF THE PLAN!!! I keep calling and finally they took off the 75.00 but when I asked if I coul ...
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Are XBox 360s Flammable?
2007-11-13 20:14:41
| "it just cought fire and melted" |
I bought an xbox about 2 years ago and the other day it just cought fire and melted plus a couple of friends of mine had the same thing happend to them at least 2 weeks apart. My wife called the company and explaind what happend to see if i could get it replaced and they asked for the product number and i couldent give it to them becouse the xbox was melted. Then my wife called some place and found out that the xbox had a defect recall on it. All i want is my xbox replaced. ...
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Microsoft Refuses to Reactivate Suspended or Cancelled Xbox Live Account
2007-10-26 15:47:08
| "When I asked to reactivate my cancelled they refused and said that I needed to make a new gamertag and setup a completely new account." |
I had a subscription to xbox live and my credit card expired before the renewal date. I didnt really have much time to play xbox so I let the account go into suspension.
Now that I finally bought myself an xbox 360 I went to reactive my gamertag and I literally spent a couple hours trying to get it to work. I migrated my gamertag, updated my billing information, and nothing would work.
I emailed xbox support and they were basically no help, and forwarded me to their phone support. When I finally called them I jumped through all the hoops with their lame voice recognition answering system and finally talked to a person. After confirming all kinds of information, name, last 4 digits of my credit card number, ...
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Paypal is no Friend of Mine
2007-06-01 12:54:56
| "Over the years I estimate I earned Paypal well over $20,000 in income from my transactions, yet they just close my account -- that makes great business sense." |
I have heard many Paypal horror stories over the years and never really had a problem despite using Paypal for many years (since before they were hugely popular)
Well, even though I was within Paypals Terms of Service and Acceptable Use Policy, Paypal closed my account without warning or without contacting me or asking questions first. It means that I am permanently banned from using Paypal to send or receive money.
I was not doing anything to damage the service or its users. I was selling a advertising which is a legitimate service but Paypal disagreed with one of the websites I was selling ads for. They completely over-reached on their terms of service and unjustly terminated my account.
I r ...
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Home Depot mows over their Warranty
2007-05-29 00:21:02
| "So I bring it in, it has a 1 year warranty ... He said they could send it out for repair, I agreed to it, until he said it would cost over $100.00" |
I am far from a problem customer or someone who tries to get freebees. I rarely even send food back if it sucks, at a restaurant. I bought a new lawnmower at Home Depot last Fall, Labor Day, an MTD with self propel. I used it 3 times last year, and like 8 or 9 this year, I have a flat yard, never hit anything with it. The belt for the self propel fell off, and the pulley moved, so the belt was thrown off........I would guess the grass lodged up in there did that, it [is] front drive and all the [stuff] gets caught up under that cover. Plus the handle is too low and makes it uncomfortable to use, would work for someone 5ft6 LOL...
So I bring it in, it has a 1 year warranty. I saw the manager and I was cordial and explained an ...
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United Furniture Warehouse: Get less than what you paid for
2007-02-21 15:28:25
| "Their products are low quality (most of my furniture came from Malaysia), their customer service is terrible, their extended warranties are worthless. They would rather keep my money than make me happy." |
I had just bought a new house and it was time to furnish it. We didn't really know where to go so we decided to try United Furniture Warehouse. We had never been there before. Money wasn't really an issue but I appreciate a good deal so their prices looked really good to me. We bought a bedroom set, a dining room table with chairs, a bar-style table with chairs, a couch, and recliner. I bought the extended furniture protection plan to go with it.
The problems started with the bar-style table and chairs. I really wasn't aware that EVERYTHING from UFW required assembly. That wasn't the hard part, putting together furniture isn't exactly hard with instructions and the proper tools. What did make it difficult however was not havi ...
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Coldwater Creek a Cold Working Environment
2008-02-24 11:37:41
| "The first thing she did as a manager was hire her best friends to be her assistants. That was as good an idea as it sounds!" |
Coldwater Creek, a clothing store for women, is known for exceptional customer service. Too bad they dont treat their employees the same way. I worked at a CWC store for a long time and it was very poorly managed. There was a change of managers when I was there which resulted in the assistant being made the manager. She was rude and abusive to customers and employees alike! The first thing she did as a manager was hire her best friends to be her assistants. That was as good an idea as it sounds! They were not qualified for management positions and it showed! After that there was a lot of gossiping and cliqueishness (at the exclusion of the staff) and favoritism was rampant. Her friends were told (in front of others) that they are a ...
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The Cheque is in The Mail to Bell Expressvu
2008-01-27 14:12:34
| "I sent them an $80.00 cheque which they did cash but never posted to my account." |
Dont send cheques to pay your bill. In August I sent them an $80.00 cheque which they did cash but never posted to my account. When I noticed and inquired, we started going through all the channels to find out what happened, Ive faxed a copy of the cashed cheque to them twice and they are still telling me that they are waiting for it. Weve confirmed fax numbers, Several times theyve expressed that yes, indeed they have found that they are at fault and they will be posting the payment, yet 5 months later, I am still waiting. There is no authority that I can deal with because they have only call centres, so no one ever follows up. All I want is to see my $80.00 posted on my account and we can all go on with our lives. ...
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Forced to use NeX3
2008-01-25 17:15:01
 http://nex3.net/
| "The major problem i have is that I cant even switch providers because they wont let me. " |
The apartment that i live in made me switch cable providers by shutting off my old one and making me take this NEX3, i pay more and recieve less now. The bad thing is my internet connection is horrible i think i can get a faster connection with dial-up and when i try to call the office they say theres problems in the area which has been about 3 weeks now. By the way, the guy got made that i said its the worst service i have every had and he said i wills take note of that and then he hung up on me. The major problem i have is that I cant even switch providers because they wont let me. ...
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How NOT to Fix OTT-LITE Technology
2008-01-23 18:34:35
http://www.ott-lite.com/Cms/home.aspx
| "This would bring the total spent to $101.44 .. We paid $130 for the original lamp fixture." |
We bought an OTT Lamp L24554 from Joaan company here in Tucson a little over a year ago. The lamp appeared to have burned out in less than 100 hours of use so we ordered 2 spare lamps from Joaan.com on December 8, 2007 for $31.49. These type of lamps should last several thousands hours. The new lamps did not work so it appeared that the ballast was bad in their lamp fixture. Most ballast only cost $5.00 or less but they would not sell me a ballast at any price but said to send the lamp head in and they would repair it for $19.95 plus shipping. When they got the lamp head they said they could not fix it because they needed the 2 wire cord and the whole lamp fixture to do the repair. The first shipping for the repair was $10. They also ...
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Price Matching at Home Outfitters
2008-01-10 18:09:59
| "she told me sarcastically that I wasted my time buying this item in their store and that next time I should just do my shopping at Zellers" |
On December 30,2007, I was doing my grocery at Zellers when I saw an ad at the store for a KitchenAid 10 cup coffee maker. It was originally $140 but they were selling it for $70. I took the add with me which had the sku number, the picture and the price of the item. I decided that Ill drop by Home Outfitter after because I needed to get a couple of things, and buy the coffee maker at the same time.
I got to Home Outfitters at around 4pm, picked up the other things that I needed and talked to the floor supervisor (a middle aged lady with medium lenght, curly black hair) about price matching the coffee maker. At first she insisted that they never price match. I told her, that information is incorrect because that was written on their ...
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Potent Salvia Leaves
2008-01-02 18:14:29
http:www.potentsalvia.com/salvia-divinorum-leaves.html
| "they say in 3 to 5 days every time and told me out of stock one time then 3 to 5 days over and over" |
I ordered some leaves from them and they took my money through my visa on dec 7th and i never have recieved my product. I have written them many times and they say in 3 to 5 days every time and told me out of stock one time then 3 to 5 days over and over. You will not get your product at all. I called there number and it was out of service and no longer valid. I wrote the FTC and filed a complaint, Do not order from them-they will ripp you out of your money. ...
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Staples Refuses Return of their own Products
2007-10-20 20:49:00
| "The store manager accused me of switching products claiming the one in box I returned was not the same one I bought.
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I purchased a dual monitor PCI card from Staples store 60 in Edmonton Canada.
Hours later I returned it because my computer was not compatible to that model (radeon x1300). The store manager accused me of switching products claiming the one in box I returned was not the same one I bought.
This is one of the most discusting ways to treat a customer and I will take this matter to extreme levels.
I will not be treated as such and will not EVER shop at Staples again. ...
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Honda Pressure Washer Breaks Under Pressure
2007-10-15 20:15:21
| "I contacted the Honda repair center and they said the unit was out of warranty. For many repairs Im sure that a 2 year period is sufficient for both the buyer and the folks at Honda. But this part should not fail, ever!" |
I purchased a Honda powered pressure washer some years ago, using it infrequently to wash my Suburban and other small vehicles.
It worked well and for about ten uses, did a fine job of taking off accumulated dirt and grime. The Honda engine started very reliably, ran strong, and seemed like a perfect match for the medium duty washer.
But a small piece of the main block casting failed and put it out of service. The head, the main cylinder and a good portion of the crankcase are all one pice of aluminum. the piston, rod and crank must be installed from the bottom. The crankcase splitline is on a 45 degree angle, a new design for sure.
But the small part that failed is one of the small bosses used ...
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Vip Tunes stole my $29.99
2007-07-19 11:20:33
| "I was on vacation when the charge took place" |
Found a charge on my card saying VIP TUNES LIMASSOL, for $29.99. I have no idea what this is and how it got there. The bank is investigating fraud however I had to close my debit card which is a pain in the ass. I was on vacation when the charge took place and I did a search and google is full of similar complaints about the same company, which oeprates out of Cypress. ...
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The Tale of The Missing Boots
2007-05-10 17:31:31
http://www.ConstructionGear.com
| "He stated that Timberland is always behind and probably had already shipped." |
On 4/27/07 I submitted an order with Constructiongear.com for some workboots. On 4/30/07 I received an email from them stating my order had been paid off. 5/1/07 I sent email asking when the order would ship as I hadnt received that info.5/2/07 received email stating that the product ships from manafacturer (Timberland) and they had not provided a tracking # yet but should shortly.5/5/07 I again sent email inquiring about the order and called and spoke with Tom. He stated that Timberland is always behind and probably had already shipped. 5/7/07 recieved another email in response to my email from 5/5/07 stating that Well as of 5/10/07 number should be forthcoming in a few days. ...
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Debra Don't Do Weddings
2007-05-07 18:16:51
http://www.debradeeweddings.com/
| "After 7 1/2 months we contacted the owner of DebraDee Weddings and after talking to her we finally got the dress in 10 days later." |
I bought a wedding dress from the DebraDee Weddings and was told that it would be in 3 months or less. 3 months came and went and the dress had not arrived. After 4 months I contacted them and was told that they were having problems with the company the dress was made by. I kept asking about it as it just never came in. After 7 1/2 months we contacted the owner of DebraDee Weddings and after talking to her we finally got the dress in 10 days later. The first time we went in to ask about the dress the one girl had to ask around to see if anyone knew about the dress I had bought. Needless to say, I am not very happy with them. I did get my dress but only 4 weeks before I needed to have it back in to get steamed and to have any beading fixed. ...
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Staples Needs to Get Organized
2007-05-03 11:44:34
| "The colors, picture, writing etc was all done for them. All I needed was for the printing to be done in a timely manner. " |
I submitted a print project to Staples in Palm Bay Florida on Friday 4/27/07. It is a simple project for book marks.
The person that was assisting me told me that she required
$60.00 upront. Another store employee came over and said I didnt need to pay anything until I received a sample of the work. I was told that they would submit the order first thing Saturday morning 4/28/07. I called 4/30/07 Monday to check on the order and was told it had never been sent out for processing. I was assured that the order would be sent that day. I was also told that someone from Staples would contact me when the order was ready. Several days passed and I did not receive a call. I called Staples on 5/3/07 inquiring about the status of the ...
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Ink Cartridge Switch-e-roo
2007-03-22 14:34:23
http://www.blankdvdmedia.com
| "stop using brand-name cartridge photos to sell cheap immitation cartridges" |
I bought ink cartridges from this website because I thought that it was brand name Canon ink. The photos showed brand name Canon cartridges and I didnt note the generic in the description until the invoice came in the box with all the boxes of compatible non-OEM ink.
My printer had already been damaged by immitation ink so I decided to just go ahead and use the cartridges because they were so cheap... I told them in a complaint email that they shoudl stop using brand-name cartridge photos to sell cheap immitation cartridges. Anyone buying these cartridges should be entitled to a refund due to being mislead. ...
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AOC Monitors: 3 Year Warranty?
2007-02-21 15:47:59
http://www.inbadcompany.com/media/aocmonitorssuck.wmv
| "The screen was so blurry that text was almost unreadable and was very hard on the eyes ... we took an axe to it and smashed it to pieces." |
My two sisters needed computer monitors so I took them to a store called Computer Trends to purchase some monitors. They were selling AOC monitors at a price that could not be beat, plus they came with a 3-year warranty. We bought two and were on our merry way. Unfortunately, BOTH monitors started to show considerable deterioration within one year. The screen was so blurry that text was almost unreadable and was very hard on the eyes. In the meantime, the only store in town that sold them had closed. So, a year later we needed to replace monitors! Needless to say we didn't buy "AOC" brand again.
I would have felt bad cheating someone out of their $10 if we sold them one of these monitors. Instead, we took an axe to it ...
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Staples: "Limited" Extended Warranty
2007-02-21 15:41:39
| "They instead, offered to sell me the entire laptop AC unit from Compaq for over $100!" |
I bought a Compaq laptop from Staples and then purchased the extended warranty (yeah, yeah, I know...) But I know laptops get beat around quite a bit so I definitely thought it was worth it. Within the first year, the ground-prong power cable snapped off. I went to staples with the cord and they refused to replace the cable, stating that it wasn't classified as a manufacturer defect. They instead, offered to sell me the entire laptop AC unit from Compaq for over $100! Instead, I bought the replacement cable off eBay for $1.99 ...
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BounceWeb: Low Quality Hosting, Read the Fine Print!
2007-02-21 15:37:37
| "The next time I visited my website, it was gone. BounceWeb had removed it even though I had paid for several more months of service!" |
Even though I was an experienced web designer (since 1995) I was looking for cheap hosting for a new project of mine and someone had shown me bounceweb.com. The price was right and I paid for an extended hosting contract, unfortunately I was about to learn that you get what you pay for. The worst thing for any web publisher is downtime, and I got plenty of random downtime with their hosting company. I would go to my websites and they would simply not show up. I complained, they were never unable to find the problem or fix it. Then, one day I visited my website and instead of my page, there was a huge list of every single site that was on that server, including pornographic websites. Immediately, my website visitors started asking me what wa ...
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