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How NOT to Fix OTT-LITE Technology
2008-01-23 18:34:35
| "This would bring the total spent to $101.44 .. We paid $130 for the original lamp fixture." |
We bought an OTT Lamp L24554 from Joaan company here in Tucson a little over a year ago. The lamp appeared to have burned out in less than 100 hours of use so we ordered 2 spare lamps from Joaan.com on December 8, 2007 for $31.49. These type of lamps should last several thousands hours. The new lamps did not work so it appeared that the ballast was bad in their lamp fixture. Most ballast only cost $5.00 or less but they would not sell me a ballast at any price but said to send the lamp head in and they would repair it for $19.95 plus shipping. When they got the lamp head they said they could not fix it because they needed the 2 wire cord and the whole lamp fixture to do the repair. The first shipping for the repair was $10. They also said now it would be $29.95 because I cut the AC wire to the head. The additional shipping of the whole lamp fixture would be at least another $15 each way as the fixture is 5 feet tall. This would bring the total spent to $101.44. We paid $130 for the original lamp fixture here in Tucson but Joaan company here in Tucson would not sell me a lamp from their local store so I could check it even though they were selling this fixture. I am a lamp design engineer and this fixuter only has a switch, ballast and lamp in it and if they would have sold me a ballast I could have fixed it in 10 minutes. Now I am throwing it away because of the cost and poor service from both Joaan and OTT Lamp Technology.
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